In the event of cancellation, the following penalties will apply:
No refunds will be issued if the guest voluntarily ends their stay before the scheduled departure date.
If, due to unforeseen circumstances beyond the company’s control, the booked accommodation cannot be occupied, the company will, whenever possible, offer the guest alternative accommodation of the same or a higher standard, with no additional compensation or refund due by either party.
In accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, the personal data provided during the booking process will be processed by the company for the purpose of managing the booking, providing the contracted services and complying with the legal obligations arising from the stay.
The data subject may exercise, under the terms established by law, their rights of access, rectification, erasure, objection, restriction of processing and data portability by contacting the company as the data controller.
By proceeding with the booking, the guest confirms that they have read and accepted the following terms and conditions:
Charging electric vehicles or plug-in hybrid vehicles using the property’s standard electrical sockets is strictly prohibited.
Vehicle charging is only permitted at properties equipped with a dedicated charging point or a socket specifically designed for this purpose, and only with the company’s prior express authorisation.
Failure to comply with this rule may result in charges for the electricity consumed and in the full or partial retention of the security deposit if any damage is caused to the electrical installation or any other loss arises from improper use.
Check-in is between 4:00 pm and 8:00 pm, unless another time has been expressly agreed in advance.
Check-out must take place before 10:00 am.
Failure to comply with the established check-in or check-out times without prior authorisation may result in additional charges.
A security deposit of between €100 and €500, depending on the property, is compulsory and must be paid before entering the accommodation, using the payment method indicated by the company.
The security deposit may be used to cover, among other things:
Once the accommodation has been inspected, the security deposit will be returned within two weeks following departure, less any applicable charges for damage, loss or additional costs attributable to the guest.
Guests are required to remove and correctly dispose of all rubbish generated during their stay in the appropriate waste containers.
Bags of rubbish, waste, bottles, boxes, food or other refuse must not be left inside the property or in terraces, gardens or outdoor areas at the end of the stay.
If additional rubbish removal or waste disposal is required after departure, the corresponding cost may be charged to the guest or deducted from the security deposit.
Keys, remote controls, access cards and any other access devices provided to guests must be kept safe throughout the stay and returned in accordance with the instructions provided by the company.
In the event of loss, damage or failure to return them, the guest will be responsible for the replacement cost.
If, for security reasons, it becomes necessary to replace a lock, cylinder or access system, the guest may also be charged for locksmith services, call-out fees and replacement costs.
Guests are required to make reasonable and responsible use of water and electricity throughout their stay.
Lights, electrical appliances, air-conditioning systems and other equipment must not be left running unnecessarily when nobody is at the property.
Exceptionally high consumption resulting from misuse, negligence or failure to comply with these rules may result in additional charges being passed on to the guest.
When using the air conditioning:
Any damage or excessive consumption caused by improper use may be charged to the guest.
Before leaving the property, even for short periods, guests must ensure that all unnecessary lights and electrical appliances have been switched off.
At night, all lights that are not necessary must be switched off, particularly exterior, terrace, garden and pool-area lighting, except for lights forming part of automatic systems or security installations.
Sheets, pillowcases, mattress protectors, blankets and towels provided at the property must be used solely for their intended purpose and treated with appropriate care.
Towels must not be used to remove make-up or to clean shoes, floors, bicycles, outdoor furniture, chemicals or any other items that may cause staining or permanent damage.
If bed linen or towels are returned excessively dirty, stained or in a condition requiring special treatment or additional washing, the guest may be charged an additional laundry fee.
If stains or damage cannot reasonably be removed through normal cleaning and the item must be replaced, the replacement cost may be charged to the guest.
Guests are kindly requested to take care of the accommodation, furniture, equipment, gardens, swimming pool and outdoor areas as if they were their own.
Guests must not carry out any activity that could place the property, its installations or its occupants at risk.
Any breakdown, damage, fault or incident identified during the stay must be reported to the company as soon as possible so that appropriate action can be taken.
Once a booking has been confirmed, guests may not change to another accommodation or property without paying any applicable costs or charges.
All accommodation includes an initial basic supply of certain items, such as toilet paper, kitchen roll and, in some cases, salt, pepper or other basic provisions.
These items are provided as a welcome supply only. Once they have been used, the company is not obliged to replenish them and guests will be responsible for purchasing any additional items required during their stay.
Full information regarding the booking conditions, cancellation policy and privacy policy will be available during the booking process.
The Parliament of the Balearic Islands has introduced the Sustainable Tourism Tax, applicable to tourist stays in the Balearic Islands.
The Tourist Tax applicable to the booking must be paid in full before guests enter the property. Access to the accommodation and the final arrival instructions may be conditional upon receipt of this payment.
€4.00
€3.00
€2.00
€1.00
Important: The Tourist Tax is subject to 10% VAT and must be paid in full before access to the accommodation is provided.